Testimonial by: Eduardo Moguel of New Orleans
Date added: 03/08/2010
Title: A very satisfied customer
After about 8 years of using my Citizen Eco-Drive Dive watch, the capacitor gave out. I contacted Stewart Time. They sent me a prepaid mailer which I used to send them my watch and they replaced the capacitor, all in about a weeks time. It was that easy. I was delighted to see my watch, which was an integral part of my life, keeping perfect time. Kudos to everyone there for being so courteous and professional. I have recommended Stewart Time to all of my friends because I was impressed with their service. --Eduardo
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Testimonial by: Skip Freas of Indianapolis, In.
Date added: 02/27/2010
Title: Wonderful Service
After several local watch shops were unable to repair my Seiko Perpetual calendar watch, I found Stewart Time on-line.
The services offered were more thorough than anything i could find locally and even more affordable.
I was skeptical about sending a watch that meant so much to me by mail to an unknown service center, but given the services offered and the price, I took a chance.
The box for shipping came quickly and arrived without incident. Stewart Time kept me up on the progress of my repair by e-mail and within no time, the watch was returned via the USPS as easily as it went out.
Hopefully, I won't be a frequent customer, but I would not hesitate to use them again and will recommend them at every chance.
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Testimonial by: Scott Wells of Las Vegas
Date added: 10/29/2009
Title: Exceptional Customer Service
I sent in a war torn watch and got back one that was like new. The quality of service was excellent but the more impressive experience was the extremely high level of customer service.
First they send you a shipping box and pay shipping both directions. Next they e-mail you every step of the way. You know what is happening and when you can expect the watch returned. You never wait long on a response to your questions.
This is what customer service is all about. It is a skill lost by many businesses these days. I wish I had more watches to send in because I had such an exceptional experience.
Thank you!
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Testimonial by: Paula McPhee
Date added: 09/04/2009
Title: AWESOME
Too bad there isn't an AWESOME rating, as that's the one I would pick. Super fast service. I'm spreading the word, especially to my watch person as he told me to send the watch back to Seiko and expect to pay $100 for a battery replacement and to reset the perpetual calendar. What a find!!
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Testimonial by: Dr. Janice S. of Phoenix, AZ
Date added: 09/29/2009
Title: Efficient and friendly
Stewart has done a great job repairing my Citizen Eco-Drive watch. I think it runs better than when new! The process to submit the watch for repair was efficient and user friendly. I will use their service again when needed. Thanks for a good job done.
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Testimonial by: Mrs. Amy Fisher of Jacksonville, Florida
Date added: 01/14/2010
Title: Very professional and quick!
After my husband did some dectitive work he finally found someone who could repair my Citizen Eco Drive. Stewarttime was very professional and very quick to repair my watch!!! I am so happy to have it working again!! I would recommend them to anyone!!! Thanks guys!!!!! Amy Fisher
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Testimonial by: Don Terranova of Phila, PA
Date added: 09/08/2009
Title: Great Price!
I needed a new crystal and the band repaired on my Citizen Skyhawk. The price I was quoted from Citizen was close to what I paid for the watch. I found Stewart Time while searching the internet and decided to give them a chance. They replaced the crystal and repaired the band for a fraction of what Citizen wanted to charge me. And to my surprize they buffed all the scratches out of the stainless steel band and repaired the chrono dial for no extra charge. The entire repair took about a week and a half even though they needed to order a new clasp from Citizen. The are in my rolodex and I would recommend there services highly. Don
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Testimonial by: Kevin Imel of Palouse, WA
Date added: 06/14/2010
Title: In a word...WOW!
In a word...WOW!!! My Eco-Drive Skyhawk was damaged in a motorcycle accident and I was just sick that I might have to replace it. I found Stewart Time and figured I'd give them a shot. The watch was old enough to need a new capacitor so figured I'd do the whole package. I placed my order and a few days after the box arrived I sent it off. That was on Tuesday. On the following Monday the watch returned. I could hardly believe this was my watch! But I recognized one of the deeper nicks in the case they couldn't polish out and a check of the serial number proved that yes, it was my watch. I am thrilled beyond belief! Practically a brand new watch for less than half the cost. And my old friend is back on my wrist where it belongs! Thank you Stewart Time! Sending friends and family your way!
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Testimonial by: Woody Chenault of Little Rock, AR
Date added: 10/22/2009
Title: Excellent Service
It was truly a exceptional experience dealing with you. Constant updating on my order and super prompt service. Watch came back looking like it just came out of the box for the first time. This is the way business is supposed to be conducted. Will highly recommend you to anyone wanting quality work. Thanks!
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Testimonial by: Mr. J Giasi
Date added: 05/27/2010
Title: Fantastic Service
My Citizen Eco Drive (Blue Angels Special Edition) needed a new capacitor and my local jeweler would not touch it. Your service was fantastic and the entire process was handled very efficiently and professionally. My watch is now running like new again. I especially appreciated the series of emails updating the status. You do a very good job of keeping the customer informed each step of the way. Thank you for your excellent service. I will recommend your service to my friends and colleagues.
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Testimonial by: Joe of FL
Date added: 01/21/2010
Title: A Pleasure to deal with!
Needed repair on Seiko Kinetic watch. Repair was done as fast as possible and was done within one week using the USPS. It was a pleasure to deal with such a professional business. The watch is working perfect and was worth the fee since local repair services would have required two week wait. I would recommend to anyone in the US to use Stewart for a repair.
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Testimonial by: Kevin Collins of Connecticut
Date added: 07/24/2010
Title: Surpassed my expectations
Kudos to Stewart Time for the great job they did repairing my Citizen's Eco Drive watch.
The free shipping box arrived on Friday and I mailed the watch on Saturday. The watch was returned to me by Thursday . It looks and runs like new. All scratches were removed from the band and the crystal and capacitor were replaced . The service certainly surpassed my expectations and I would recommend Stewart Time to anyone.
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Testimonial by: Lee Brownell of Southern California
Date added: 10/24/2009
Title: Happily Recommend!
It has been my experience in the last several years that nothing seems to be done right on the first try. Not so with Stewart Time, you guys really have your act together. I ordered my repair on your web site, and within two days received a prepaid box to ship my watch and then received the repaired watch the next week! I couldn't believe it! I will happily recommend your company to my friends and family. Thank you for your excellent service.
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Testimonial by: Donna of Tampa, Florida
Date added: 12/25/2009
Title: Great Customer Service!
Thank you so much for the prompt repair of my Citizen watch band. I tried to get the band fixed while on vacation in Panama - the Citizen dealer would not handle it. Through the Internet, I found your web page and everything went well after that. Customer service is outstanding. They kept me abreast while I was in Panama and also when I returned to Florida. Although there was a delay in parts, I received my watch in time for Christmas and I can be considered "an extremely happy customer". Thank you again and a Happy New Year to all.
Donna
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Testimonial by: Ms. Jane Loving of Virginia
Date added: 02/28/2010
Title: Could not be more pleased!
Thank you so much for repairing my Eco-Drive Citizens watch. I needed the crystal replaced and the gasket. Your e-mails on the updates for the repair kept my mind at ease, and you kept the repair cost as quoted. I could not be more pleased with the results. I feel like I got a brand new watch back. Have already recommended my daughter send her Citizens on to you for repair. Thank you, Jane Loving
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Testimonial by: Mr. Brian Tilley
Date added: 05/07/2010
Title: Excellent service, affordable price!
We purchased an Eco Drive watch about 7 years ago from Zale's so when it quite working we took the watch back there to be repaired. It was sent off to a company Zale's uses to be repaired and we were told it could not be fixed. My husband really liked this watch and so we found Stewart Time on the internet. The cost was very reasonable ($79) so we contacted them and immediately they responded and did what they said they would do. In about a weeks time my husband was wearing his watch again. Excellent service at an affordable price....I would highly recommend this company for any watch repair.
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Testimonial by: Nancy R. of Inman,SC
Date added: 09/28/2009
Title: GREAT JOB!
Thank you for your very professional manner in which you run your business. My husband was so happy to get his best wearing watch back. I really did appreciate the customer service of giving me every detail of this business transaction, I would highly recommend your service to anyone in need of Eco-Drive service. If we ever need service in the future, of course, we will contact you. GREAT JOB!
Thank you,
Nancy R.
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Testimonial by: Paul Klein of Gainsville, Florida
Date added: 02/18/2010
Title: Outstanding Service
My experience having my wife's 8 year old Citizen Eco-Drive watch repaired by Stewart Time was very satisfying. Their service was outstanding. At first I was hesitant to send the watch to Richmond, UT because I had no experience with this very distant company. However, the round trip service time in their special boxes was about a week (much faster than many local services for other appliances we own and have had repaired) and the watch runs perfectly. Amazingly, the watch arrived set to the correct time and date! I would recommend this company to anyone needing an Eco-Drive repair.
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Testimonial by: Jarred Ralls of Manteca, CA
Date added: 01/12/2010
Title: A Life Long Customer
I found Stewart Time by doing some searching on the internet because the watch my wife had given me before we were married had finally stopped ticking. It is a Citizen Solar-Tech and it has tremendous sentimental value to me. I was very worried about sending it out to a place I had never seen before but Stewart Time kept me in the loop with constant status updates and shipping information. I just received it back yesterday and felt like a kid on Christmas. I will not send my watches anywhere else - Stewart Time has earned a life long customer. Thank you again.
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Testimonial by: Mr. Kent Manuel of Redding, CA
Date added: 11/07/2009
Title: Exceptional Service
Exceptional service says it all. I received notifications via email at every step in the process, including when they: 1) received my order: 2) shipped the prepaid box for me to send in my watch; 3) received the watch for repair; 4) completed the repair and sent the watch back to me. I must say, I have never had this level of communication from any firm before. The work they did is outstanding. I couldn't be more pleased. I highly recommend Stewart Time.
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Testimonial by: James Brownlow
Date added: 09/04/2009
Title: Seiko Kinetic
Stewart has returned and fixed my Seiko Kinetic ....WOW ! They sent me a pre-addressed shipping box in two days with post paid. I am 1,200 miles from Utah. Five days later I had a "like new", functioning watch...and this watch is 10 years old, worn every day. Looks GREAT, Keeps TIME. YEAH ! Thanks.
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Testimonial by: Daniel Child of Maryland
Date added: 01/09/2010
Title: Great Service Saved My Watch
I had an old Seiko kinetic which I really loved. After 15 years, it looked pretty beat up, but it still worked OK, though the charge did not last long. Finally, it ended up in the washing machine and looked beyond repair. Stewart Time managed to make it look practically new, and it works better than ever. Expensive? Sure, about the same as a new watch, but I didn't see any I liked as much as this design, so it was worth it. Customer service is excellent. They always keep you apprised of your status, and are very clear on charges. Also, they are very prompt and professional.
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Testimonial by: Mrs. Ruth Coleman of Canton, North Carolina
Date added: 10/01/2009
Title: Seiko Perpetual Calendar Battery Replacement
Kudos to the wonderful customer care staff and the technicians at StewartTime. Like many others before me, I am a Seiko perpetual calendar watch owner who was totally ignorant of these watches at first purchase and who got badly burned by at least two dealers who also were totally ignorant of the battery replacement process but who tried to replace them anyway without success. One dealer sent two of my watches off to get the batteries replaced; they were lost and forgotten, and I was fortunate to get them back after a harrowing back and forth haggle. Thank goodness I found the great StewartTime site this time; they quickly replaced my watch battery and reset the calendar with great success even though the calendar was somewhat damaged from previous bungling. I am so pleased with my watch repair from StewartTime and will recommend them to others without reservation. I also am very appreciative of the enclosure they sent with my watch return instructing me on how to care for the Seiko perpetual calendar watches; I have another watch that will soon need its battery replaced, and I will definitely be sending it to StewartTime.
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Testimonial by: Peter Kirby Scheldt of USA
Date added: 01/15/2010
Title: What Great Service!
When my Citizen Eco Drive recently went on the fritz, I was at a loss to know where to fix it. It was an anniversary present so it meant a lot. After doing some research online, I decided that Stewart Time would be the way to go. My expectations were exceeded. I am typing this with my newly restored watch on my wrist!
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Testimonial by: Patrick Sena of Greenfield, NY
Date added: 09/24/2009
Title: A real gem!
I found this "little gem" of a company a few months ago after being fed up with the incompetency of my local jewelers who advertised watch repair. I am a watch collector that knows enough to know when I'm being lied to and in general not well served.
They are capable of doing a lot more than their web site indicates. I know that from my experience of calling them and sending them some very expensive time pieces. In almost every case they did the work with a quality and performance I never expected from any company.
I can tell you that I will never go any place else, including the actual manufacturer again. If you are smart you should never lose their web address. I am not easily pleased but their performance and unexpectedly low prices have made me a convinced customer.
Sincerely,
Patrick Sena
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Testimonial by: Bruce M. of Los Angeles
Date added: 07/28/2010
Title: Seiko Kinetic Repair
Great customer service. Getting them to send the prepaid box to ship back and forth is great. Turnaround time was way faster than almost all the other places I checked. Most wanted 3-5 weeks which seemed crazy. These guys did it in 3 days. Website status updates is great way to track too.
Watch works like new. Only negative was they overbuffed the watch case leaving buff marks. When this was brought to their attention, I received a partial refund.
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Testimonial by: Mike Szymonifka
Date added: 02/02/2010
Title: Quick turnaround!
My wife cracked the crystal on a very old Citizen watch. Stewart Time walked me through identifying the crystal from the case numbers, verified that they could get a new crystal, and appear to have ordered the crystal immediately on getting my work order, because turnaround was that rapid. They stayed in constant touch by email at every single step of the way. I'm not hoping for watch problems, but if they arise, Stewart Time willl definitely be getting my business in the future.
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Testimonial by: Robert Bengtson of Punta Gorda, FL
Date added: 01/04/2010
Title: Simple and efficient process!
I love my Citizen Eco-Drive watch, and I was baffled when it stopped keeping perfect time after many years. I stumbled onto the Stewart Time website, which explained in simple terms how the watch works, and why it went bad.
From that point on, the process was simple, painless and totally transparent. Stewart sent me a shipping box (in two days), then repaired and shipped the watch the day they got it. I had e-mail tracking as the watch came back in less
than three days, even though it happened over a major holiday weekend.
If every business worked as well as Stewart Time did for me, we would have the most efficient consumer economy anyone could imagine.
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Testimonial by: Robert Cumberford of Ann Arbor, Michigan
Date added: 12/26/2009
Title: Courteous, Professional and Effective
For many years I have owned a Citizen Eco-Drive World Time watch, a marvelous instrument providing the hour in two time zones, exactly what I need for my frequent world travels. Several years ago I sent the watch back to Citizen in Torrance, California for a new crystal and general service. It came back to me with a broken link in the wrist band and function buttons that worked badly, then froze up.
When I tried to get the watch repaired in Europe, sending it to Citizen in the United Kingdom, I received it back untouched with a note that it was obsolete and that they would not repair it. Unwilling to submit it to the unsatisfactory California Citizen facility again, I searched the web for a solution. Stewart Time in Utah responded to my query quickly and courteously, and they not only carried out the repairs they advertise, but were able to provide a completely new titanium case so all control buttons function perfectly. My watch was returned on time in as-new condition, even accurately set to the current time.
Stewart Time was courteous, professional and effective. If anyone has tried to get any mechanical or electronic device repaired in the past decade or so, they will know how rare that is. That the costs involved were perfectly reasonable and the results perfectly satisfactory is, in today’s world, the next thing to a miracle.
Sincerely, Robert Cumberford
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Testimonial by: Jean Gillis of AZ
Date added: 02/27/2010
Title: So delighted
I was not expecting the amazing service that I received with the repair of my Seiko Kinetic watch. After ten years of really reliable functioning, the watch stopped keeping time. Buying a new watch was not in my budget. So, I opted to get the watch repaired. I reveiwed a few other online repair "shops" that work on kinetic watches. Most were really proud of their work but would not guarantee a quick turnaround. Stewart Time had my watch for just a few days and then quickly returned to me. It looks practically new and works great. I am so delighted.
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Testimonial by: C. Morris Cornwell of Lincolnton, North Carolina
Date added: 02/01/2010
Title: Reasonable and Quality Service
Dealer where I purchased my Eco Drive sent watch to Citizen Eco Drive service center in Calif. They wanted to charge over $100 to replace cell. I ask them to return watch and I sent it to Stewart. Total cost $59 for Stewart to clean band and replace cell. Quick response and watch is running beautifully. Stewart will get a lot of good recommendations from me.
Morris
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Testimonial by: Julie McCoy of Brentwood, TN
Date added: 12/15/2009
Title: So easy, safe and fast!
My husband's favorite watch that I had bought him 5 years ago wasn't keeping time even though it is kinetic. I had no idea where to take it to get it checked and repaired, plus, being a busy wife and mother, I didn't have the time to drive around to different jewelers for estimates, etc. I also didn't know who I could trust for a good repair at a reasonable price. So I googled kinetic watches and found the Stewart Time website. They described the exact problem the watch had and gave an exact price for repairs. I ordered the very reasonable service I needed (well under $100) and within days received the box, pre-paid shipping sticker and packing materials I needed to send it off. Right before I dropped it in the mailbox, I checked Stewart Time LLC on the BBB website and got an excellent and reassuring report. In 2 days I received an email that they had received the watch and several days later they emailed that it was repaired and on it's way back home. It's back and working great. What could have been a very costly and time-consuming project for me was so easy, safe and fast with Stewart.
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Testimonial by: Bobby Childress of Stephens City, VA
Date added: 04/28/2010
Title: Outstanding Customer Service
I have a SEIKO KINETIC watch which I purchased in 1995 that stopped and I could not find anyone locally in watch repair would attempt to repair due to the kinetic mechanism. I went to the internet and found STEWARTTIME which repaired my watch and at a nominal cost, replaced the luminous hands on my watch at a very low cost and all of this accomplished to include no cost shipping, shipping container and outstanding followup with customer on the progress of repair.
When the watch was shipped back, I was astonished that they returned the parts replaced like the old auto repair facilities did years ago. I am a 75 years of age veteran and it did my heart good to see a company provide what can be
only described as outstanding customer service to its customers and repair in minimal time.
Finally, the service is the best I have seen or heard of out there for this type repair. These people should be an example and book mark for how to run a business for other business. Everything is organized and pointed toward the customer. None better.
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Testimonial by: DENNIS PAPILE of NORTHERN NEW JERSEY
Date added: 02/27/2010
Title: "RESTORED MY FAITH"
After weeks of wasting time with so-called expert watch repair jewelers, I tried a different approach to resolve my problem. I put my question to an on-line ask-me club. Again I recieved many different answers to my repair problem-"anyone know where I can get my eco-drive watch repaired"-one that got my attention was a solid recomedation by one of your customers. Being from Jersey, I had never heard of Stewart Time-he even included a jump to link to your web site. I was a little skeptical at first but figured at this point I had nothing to lose-best decision I ever made. Within 8 days of sending out my watch, it returned like new-capacitor and crystal were replaced, band cleaned and watch was back in my hands for a very reasonable fee. I will use this company from now on and will recommend them to everyone-Thanks for the great service! Dennis Papile
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Testimonial by: JAMES YULE of Church Road, VA
Date added: 01/09/2010
Title: Good Service-Good Value
My ten year old Eco-Drive died and I did not have a local establishment that I could trust. Surfed the web and found Stewarttime.
Fair price and free postage.
Received timely e-mail updates on status of my watch throughout the process. The watch was repaired and returned in timely manner.
Would definitely recommend others use their service........I will.
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Testimonial by: Mr. Michael Roy Jackson of Monmouth, Oregon
Date added: 05/27/2010
Title: Obvious Expertise
Stewart Time did everything promised on time on target. Obvious expertise and committed excellence so hard to find. I recommend you highly without reservation.
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Testimonial by: Sandra Harper of Detroit, Michigan 48227
Date added: 06/02/2010
Title: Happy Customer
I bought my Citizen Eco Drive watch back in 2000 , I misplaced the watch and I just assumed that it was lost or stolen. Much to my surprise I found the watch back in January of this year. I love this watch and I tried jeweler after jeweler trying to get it repaired. I went on line in May and found Stewart Time . I must admit that I was a little hesitant to send my watch through the mail but I stepped out on faith and all is well. I have my watch back working great and looking brand new. I would definitely recommend as well as send my Movado to them for cleaning and a new battery.
I found their customer service to be very professional as well as very accomodating. Thank you so much for your great service and reasonable pricing.
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Testimonial by: Thomas P. Smith of Mobile, AL
Date added: 12/22/2009
Title: Quality work testimonial
My first experience with Stewart Time involved a Seiko perpetual calander watch. I first took it to a watch repair jeweler who told me that he must order this special battery. Once the battery was in I picked up my watch and the calander did not work. The jeweler told me that there was issues with my watch. So I went online to find a source to repair my watch. I found Stewart Time who changed the battery the correct way, reset my calander and all the functions worked. They even included a post paid box to mail it and return shipping. The have repaired two other watches for me and do quality work for a reasonable price. I highly recommend them for your watch needs.
Tom Smith
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Testimonial by: Mr. Richard McLaughry of Boston
Date added: 04/20/2010
Title: Very Professional, highly recommend!
I needed a capacitor replaced on my Citizen Eco-Drive. Every place I asked said to send it to the factory. I tried Stewart Time with some trepidation (mail my watch to Utah?). But I ordered the service and had my watch back 9 days later working great. Nice email updates along the way. A very professional process. I highly recommend this service.
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Testimonial by: Sergio of Brooklyn, NY
Date added: 01/28/2010
Title: Fairly priced and quick!
My Citizen SkyHawk was scratched all over the place. On top of that, the titanium band lost a pin. I had it for quite a few years so I wanted to repair it. A few local watch repair shops couldn't repair the band, nor change the crystal without charging almost 30% of the cost of a new watch for a new band.
Short story: I found Stewarttime on the net, the customer service estimated the cost for the repair and sent me the mail box. The service was very fairly priced, quick and I could check the repair progress on their site. A week later, I am a happy customer.
Thanks!
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Testimonial by: Tom Rodrigues of California
Date added: 02/22/2010
Title: Excellent To Deal With!
I never leave a testimonial on a company, but this is one company that deserves one. Excellent work, and what is really nice is I was kept up to date every moment during the process of the work. I am very happy with the results. I highly recommend Stewart Time for any watch repair you may need.
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