Our Services

Expert Watch Repair, Guaranteed!

Citizen ECO-Drive Service

This service does not apply to U600 models or any radio controlled models,
which must be sent to Citizen USA for all repairs.

Basic Eco-Drive Service

This service includes installation of a new, genuine Citizen Eco-Drive capacitor, resetting and testing of time and date functions, oiling and adjustment as needed and ultrasonic or steam cleaning of the band.

This category does not apply to Eco-Drive watches that are front entry, have a perpetual calendar or are multi-function (i.e.World Time, Skyhawk, Navihawk, Blackhawk, Minute Repeater). These watches will need to be upgraded to Standard Citizen Eco-Drive Watch Repair Service or Executive Eco-Drive Watch Repair Service.

Return shipping via USPS Priority Mail.

The cost of this service is $89.00*

*If additional repair is needed, we will contact you with an estimate.

Get The Form 

Standard Eco-Drive Service

This service is appropriate for any Citizen Eco-Drive watch which is front entry, multi-function or has a perpetual calendar (i.e. World Time, Skyhawk, Navihawk, Blackhawk, Minute Repeater)which is double clicking, failing to charge, losing time or stopped.

Service includes components of Basic Citizen Eco-Drive Watch Repair Service: installation of new, genuine Citizen Eco-Drive capacitor, resetting and testing of time, date, chronograph and other functions, oiling and adjustment as needed and ultrasonic or steam cleaning of the band.

Standard Citizen Eco-Drive Watch Repair Service also includes replacement of worn band pins (non welded pins only) and springbars, installation or removal of links (by request), gasket inspection and replacement as needed and water resistance sealing and pressure testing.

Return shipping is via USPS Priority Mail.

The cost of this service is $99.00*

*If additional repair is needed, we will contact you with an estimate.

Get The Form 

Executive Eco-Drive Service

This service is appropriate for any Citizen Eco-Drive watch which is front entry, multi-function or has a perpetual calendar (i.e. World Time, Skyhawk, Navihawk, Blackhawk, Minute Repeater) which is double clicking, failing to charge, losing time or stopped.

Service includes Standard Citizen Eco-Drive Watch Repair Service: installation of new, genuine Citizen Eco-Drive capacitor, resetting and testing of time, date, chronograph and other functions, oiling and adjustment as needed and ultrasonic band cleaning, replacement of worn band pins (non welded pins only) and springbars, installation or removal of links (by request), gasket inspection and replacement as needed and water resistance sealing and pressure testing.

Executive Citizen Eco-Drive Watch Repair Service also includes watch band service (buffing of metal bezel, case and band as needed), interior case and crystal cleaning.

Return shipping is via USPS Priority Mail.

The cost of this service is $139.00*

*If additional repair is needed, we will contact you with an estimate.

Get The Form 

SEIKO KINETIC SERVICE

Basic Kinetic Service

This service is appropriate for any Seiko Kinetic watch which is double ticking, failing to charge, losing time or stopped which also is not front entry, does not need to be water resistance sealed and tested, and does not have an Auto Relay function or a perpetual calendar.

Service includes installation of new genuine Seiko Kinetic capacitor, resetting and testing of time and date functions, oiling and adjustment as needed and ultrasonic or steam cleaning of the band.

This category does not apply to Kinetic watches that are front entry, should be water resistance sealed and tested, have an Auto Relay function or a perpetual calendar. Those watches will need to upgrade to Standard Seiko Kinetic Watch Repair Service or Executive Seiko Kinetic Watch Repair Service.

Return shipping is via USPS Priority Mail.

The cost of this service is $89.00*

*If additional repair is needed, we will contact you with an estimate.

Get The Form 

Standard Kinetic Service

This service is appropriate for any Seiko Kinetic watch which is double ticking, failing to charge, losing time or stopped which either is front entry, needs to be water reistance sealed and tested, has an Auto Relay function or perpetual calendar.

Service includes components of Basic Seiko Kinetic Watch Repair Service: installation of new genuine Seiko Kinetic capacitor, resetting and testing of time, date, chronograph, calendar and other functions, oiling and adjustment as needed and ultrasonic or steam cleaning of the band.

Standard Seiko Kinetic Watch Repair Service also includes replacement of worn band pins (non welded pins only) and springbars, installation or removal of links (by request), gasket inspection and replacement as needed and water resistance sealing and pressure testing.

Return shipping is via USPS Priority Mail.

The cost of this service is $99.00*

*If additional repair is needed, we will contact you with an estimate.

Get The Form 

Executive Kinetic Service

This service is appropriate for any Seiko Kinetic watch which is double ticking, failing to charge, losing time or stopped which is either front entry, needs to be water reistance sealed and tested, has an Auto Relay function or perpetual calendar.

Service includes Standard Seiko Kinetic Watch Repair Service: installation of new genuine Seiko Kinetic capacitor, resetting and testing of time, date, chronograph, calendar and other functions, oiling and adjustment as needed and ultrasonic band cleaning, replacement of worn band pins (non welded pins only) and springbars, installation or removal of links (by request), gasket inspection and replacement as needed and water resistance sealing and pressure testing.

Executive Seiko Kinetic Watch Repair Service also includes watch band service (buffing of metal bezel, case and band as needed), interior case and crystal cleaning.

**Gold tone bands cannot be buffed as it removes the plating. On two-tone bands, the gold tone is masked and the non-plated metal is buffed.**

Return shipping is via USPS Priority Mail.

The cost of this service is $139.00*

*If additional repair is needed, we will contact you with an estimate.

Get The Form 

Seiko Perpetual Calendar Service

Basic Perpetual Calendar Service

Professional watch battery replacement with genuine Seiko Perpetual Calendar battery, re-programming of perpetual calendar, testing of all functions including, time, date and leap year functions, ultrasonic cleaning of watch band.

Return shipping via USPS Priority Mail.

The cost of this service is $89.00*

*If additional repair is needed, we will contact you with an estimate.

Get The Form 

Standard Perpetual Calendar Service

Includes components of Basic Seiko Perpetual Calendar Watch Battery Service: installation of genuine Seiko Perpetual Calendar battery, reprogramming of perpetual calendar, testing of all functions including time, date and leap year functions and ultrasonic cleaning of the band.
Standard Seiko Perpetual Calendar Watch Battery Service also includes: Any special adjustments needed and replacing worn springbars and pins in band, and water resistance sealing and pressure testing.

Return shipping via USPS Priority Mail.

The cost of this service is $99.00*

*If additional repair is needed, we will contact you with an estimate.

Get The Form 

Executive Perpetual Calendar Service

Includes components of Standard Seiko Perpetual Calendar Watch Battery Service: installation of genuine Seiko Perpetual Calendar battery, reprogramming of perpetual calendar, testing of all functions including time, date and leap year functions, ultrasonic cleaning of the band, any special adjustments needed, replacing worn springbars and pins in band, water resistance sealing and pressure testing.

Executive Seiko Perpetual Calendar Watch Battery Service also includes: watch band service (buffing metal case, and band) and replacing worn gaskets.

Return shipping via USPS Priority Mail.

The cost of this service is $139.00*

*If additional repair is needed, we will contact you with an estimate.

Get The Form 

Seiko Solar service

Basic Solar Service

Please call 877.296.1025 for information about this Service

Standard Solar Service

Please call 877.296.1025 for information about this Service

Executive Solar Service

Please call 877.296.1025 for information about this Service

citizen, seiko & bulova crystal replacement service

Genuine Citizen or Seiko Mineral Glass Crystal Replacement

Includes replacement of watch crystal with genuine Citizen or Seiko crystal and friction gasket as needed and ultrasonic cleaning of case and band.
**We can no longer replace crystals in Citizen Aqualand Dive watches since Citizen will no longer distribute the parts. All U600 models must be sent to Citizen USA for all repairs. All E210 models require our Dive Crystal Service.

If the crystal to be replaced is shattered, there may be additional charges to remove broken glass from the watch movement or repair damage to the dial or hands. We will contact you with an estimate for any additional repair needed.

Please note that because we only use genuine Citizen and Seiko crystals, most crystals are special ordered and take 7-14 business days to arrive.

Return shipping via USPS Priority Mail.

The cost of this service is $69.00*

*If additional repair is needed, we will contact you with an estimate.

Get The Form 

Dive Watch Crystal Replacement

Includes replacement of dive watch crystals with a genuine Seiko or Citizen dive watch replacement crystal and friction gasket as needed, sealing of the crown and case, pressure testing to 60M and ultrasonic cleaning of the case and band.

Most watch crystals are special ordered and take 7-14 business days to arrive. Citizen does not distribute a few dive watch crystals to independent shops. If your crystal is unavailable at the time of your order, you will be notified. All U600 models must be sent to Citizen USA for all repairs.

Return shipping via USPS Priority Mail.

The cost of this service is $79.00*

*If additional repair is needed, we will contact you with an estimate.

Get The Form 

Synthetic Sapphire Crystal Replacement

Service includes installation of a synthetic sapphire crystal, cleaning and sealing of case, and ultrasonic cleaning of watch band.

This service covers replacing an original genuine Citizen or Seiko sapphire crystal or retrofitting a Seiko watch that had a mineral glass crystal with a generic synthetic sapphire crystal for greater scratch resistance.

Citizen mineral glass crystals are made to such individual specifications that it is very difficult to find a generic sapphire to fit well enough to ensure water resistance. For this reason, we do not recommend retrofitting watches with original Citizen mineral glass crystals with synthetic sapphire crystals.
For Citizen 2100 models & other thick dive watches, we recommend only the original crystal.

If the crystal to be replaced is shattered, there may be additional charges to remove broken glass from the watch movement or repair damage to the dial or hands. We will contact you with an estimate for any additional repair needed.

Return shipping via USPS Priority Mail.

The cost of this service is $89.00.*

*If additional repair is needed, we will contact you with an estimate.

Get The Form 

Seiko Solar Crystal Replacement

Please call 877.296.1025 for information about this Service

Bulova Watch Crystal Replacement

Replacement of crystal for Bulova watches.

Return shipping is via USPS Priority Mail.

The cost of this service is $69.00.*

*If additional repair is needed, we will contact you with an estimate.

Get The Form 

Reserved For Future Services

STEM AND CROWN SERVICE

Stem and Crown Replacement
(Push-In Type)

Service includes removal of existing crown, replacement of watch setting stem with genuine part, install existing crown on new stem, reset and test watch functions, ultrasonic cleaning of metal bands as applicable.

All U600 models must be sent to Citizen USA for all repairs.

*Please note:
1) Sometimes when a stem is broken or pulled completely out of the watch, it means there is damage to other components of the watch mechanism.
2) Watches with rusted stems likely have rust throughout the watch mechanism which requires extensive repair.
We will notify you with an estimate before doing any work if the damage is beyond the stem and/or crown.

Return shipping via USPS Priority Mail.

The cost of this service is $59.00*

*If additional repair is needed, we will contact you with an estimate.

Get The Form 

Stem and Crown Replacement
(Screw-In Type)

Service includes replacement of watch setting stem and crown (winding knob) with genuine parts, reset and test watch functions, ultrasonic cleaning of metal bands as applicable.

*Please note:
1) Sometimes when a stem is broken or pulled completely out of the watch, it means there is damage to other components of the watch mechanism.
2) Watches with rusted stems likely have rust throughout the watch mechanism which requires extensive repair.
We will notify you with an estimate before doing any work if the damage is beyond the stem and/or crown.

All U600 models must be sent to Citizen USA for all repairs.

Retrun shipping via USPS Priority Mail.

The cost of this service is $79.00*

*If additional repair is needed, we will contact you with an estimate.

Get The Form 

Reserved For Future Services

CITIZEN AND SEIKO WATCH BAND SERVICE

Reserved For Future Services

Citizen and Seiko Watch Band Service

Original Seiko and Citizen watch bands, extra links and straps are available by special order, depending on availability.

Please contact us to request a quote.

Reserved For Future Services

WATCH BATTERY SERVICE

Basic Watch Battery Replacement

Basic Watch Battery Replacement Service includes:

Professional watch battery replacement, resetting of time, and date as needed, and testing of all functions.

Service completed same day as received (in most cases).

This category does not apply to Eco-Drive or Kinetic watches.

Discounts available for multiple watches:

$19 for the first watch and $15 for each additional watch sent in the same box up to 3.

Please Note: This service category does not apply to dive watches which require pressure testing, and sealing, multi-function watches with a chronograph, or Seiko Perpetual Calendar watches.

Return shipping via USPS Priority Mail.

The cost of this service is $19.00 + $15.00 per additional watch up to 3 in same box.

*If additional repair is needed, we will contact you with an estimate.

Get The Form 

Standard Watch Battery Replacement

Standard Watch Battery Replacement Service includes:

Professional watch battery replacement, resetting of time and date, testing all functions and any special adjustments needed. As appropriate to the watch, we will also set the chronograph, replace worn springbars and pins (non welded pins only), water pressure and resistance test and report, seal the crown, caseback and gaskets if needed.

This category does not apply to Eco-Drive or Kinetic watches.

Discounts for multiple watches:

$35 for the first watch and $30 for each additional watch sent in the same box up to 3.

Seiko Perpetual Calendar (SPC) watches are now listed under their own service category on this website. This price increase is due to an increase in the cost of batteries for those watches and the fact that the computer chips have become increasingly complicated to re-program.

Required service for dive watches which need to bt sealed and pressure tested, and multi-function watches with a chronograph.

Return shipping via USPS Priority Mail.

The cost of this service is $35.00 + $30.00 per additional watch up to 3 in same box.

*If additional repair is needed, we will contact you with an estimate.

Get The Form 

Executive Watch Battery Replacement

This is a complete quartz watch overhaul which includes:

Professional watch battery replacement, resetting of time, date, and chronograph as needed, functions tested and adjusted as needed. Worn springbars and pins (non welded pins only) replaced. All gears and pinions oiled and adjusted.

Also includes cleaning of dial, ultrasonic cleaning of case, crystal (both inside and out), and bezel, metal bands buffed and cleaned, water pressure and resistance testing, sealing of caseback, crown and gasket, replacement of water resistance gaskets.

This category is for quartz battery operated watches and does not apply to Kinetic or Eco-Drive watches.

This is recommended maintenance every 2-3 years to keep watch running well and free from accumulated moisture and dust.

Return shipping via USPS Priority Mail.

The cost of this service is $55.00.

*If additional repair is needed, we will contact you with an estimate.

Get The Form 

OTHER SERVICES AND PRODUCTS

Repair Estimate Inquiry

This category is for an estimate of repairs not specifically listed in another category.

We specialize in Citizen and Seiko watches, but can repair many other brands, depending on availability of parts.

We carry a large inventory of parts for many modern and vintage watches.

Upon receipt of your watch, we will examine it and provide you with an estimate of repairs. If the repair is approved, you will only be charged for the repairs, which includes return shipping via USPS Priority Mail.

However, if the repair is more costly than anticipated and is declined, a nominal fee will be charged to cover the cost of the diagnosis and return shipping.

For older models and those with hard to find parts, an estimate could take 7-10 business days.

Please download the Repair Estimate Form here, fill it out completely and send your watch to us via your preferred shipping method.

We recommend you use a shipping service that provides tracking (FedX, UPS, USPS, etc.).

New Citizen Watches

Looking for a New Citizen Watch?
We can offer you a 35% discount off the listed retail price.

Just visit the Citizen Watch Website here and select the model you wish to purchase.

Send the information to us via email or call our toll-free number
877-296-1025 and let us help you.

Doc Tock Medical Alert Products

We are pleased to offer the
Doc Tock line of Medical Alert Watches, Bracelets, Necklaces, Charms and ID Dog Tags.

Most items can be engraved for an extra charge of $20. Please call for details.

Click here to view the Doc Tock Catalog, select the item(s) you wish to order and call our toll-free number 877-296-1025.

If you  have any questions, please call or send us an email.

We accept Visa, MasterCard, American Express and PayPal