Our Services

 We specialize in Citizen and Seiko watches. We also carry a large inventory of spare parts, and batteries, for many makes of watches. We can replace crystals, bands, stems and crowns, up to and including the replacement of entire movements.  All Citizen and Seiko services are performed by experts using genuine parts. 

Citizen ECO-Drive and Seiko Services

Note: This service does not apply to U600 models or any radio controlled models, which must be sent to Citizen USA for all repairs.

Basic Services
  • Capacitor installation
  • Reset and testing of time and date
  • Oiling and adjustment (as needed)
  • Band cleaning (ultrasonic or steam)

This service does not apply to Eco-Drive or Seiko watches that are front entry, a perpetual calendar, auto-relay, or are multi-function (i.e.World Time, Skyhawk, Navihawk, Blackhawk, Minute Repeater). These watches will need to be upgraded to Standard or Executive Repair Service .

$ 89*

Standard Services
  • All of Basic Services
  • Worn band pins replacement(non-welded)
  • Replacement of worn springbars
    Installation/removal of links
  • Gasket inspection (replacement as needed)
  • Water resistance sealing & pressure testing

This service is appropriate for front entry, auto-relay, multi-function or perpetual calendar watches which are double clicking, failing to charge, losing time, or stopped.

$99*

Executive Services
  • All of Basic and Standard Services
  • Watch band buffing (as needed)
  • Metal Bezel Buffing (as needed)
  • Interior case and crystal cleaning

This service is appropriate for front entry, auto-relay, multi-function or perpetual calendar watches which are double clicking, failing to charge, losing time, or stopped.

**Gold tone bands cannot be buffed as it removes the plating. On two-tone bands, the gold tone is masked and the non-plated metal is buffed.**

$139*

*If additional repairs are needed for listed services, we will contact you with an estimate

Seiko Perpetual Calendar Services

Basic Services
  • Battery replacement
  • Reprogramming perpetual calendar
  • Test time, date & leap year functions
  • Band cleaning (ultrasonic)

$ 89*

Standard Services
  • All of Basic Services
  • Worn band pins replacement(non-welded)
  • Replacement of worn springbars
  • Installation/removal of links
  • Water resistance sealing & pressure testing

$99*

Executive Services
  • All of Basic and Standard Services
  • Gasket replacement (as needed)
  • Watch band buffing (as needed)
  • Metal Bezel Buffing (as needed)

$139*

*If additional repairs are needed for listed services, we will contact you with an estimate

Crystal Replacement Services

Note: Because we only use genuine Citizen and Seiko crystals, most crystals are special ordered and take 7-14 business days to arrive.  Return shipping via USPS Priority Mail. 

 
Citizen / Seiko Mineral Crystals
  • Genuine crystal replacement
  • Friction Gasket (as needed)
  • Band & case cleaning (ultrasonic)

We no longer replace crystals in Citizen Aqualand Dive watches since Citizen will no longer distribute the parts.

 All U600 models must be sent to Citizen USA for all repairs. 

 All E210 models require our Dive Watch Crystal Service.

$ 69*

Dive Watch Crystals
  • Genuine dive watch crystal
  • Friction gasket (as needed)
  • Sealing of the crown and case
  • Pressure testing (up to 60M)
  • Band & case cleaning (ultrasonic)

$79*

Synthetic Sapphire Crystals
  • Generic synthetic sapphire crystal†
  • Case sealing
  • Band & case cleaning (ultrasonic)

†This service covers replaces an original Citizen or Seiko sapphire crystal or retrofitting a Seiko watch that had a mineral glass crystal with a generic synthetic sapphire crystal for greater scratch resistance.

For Citizen 2100 models & other thick dive watches, we recommend only the original crystal.

 
 

$89*

*If additional repairs are needed for listed services, we will contact you with an estimate

 

Additional Crystal Services

  • Bulova CrystalCrystal replacement available. Cost is $69.00*   DOWNLOAD FORM
  • Seiko Solar Crystal– Please call 877.296.1025 for information about this service.
 

Stem and Crown Services

  • Removal of existing crown
  • Replacement of watch setting stem  (genuine part)
  • Install existing crown on new stem
  • Test watch functions
  • Ultrasonic cleaning- metal bands (as applicable)

Please note:
1) Sometimes when a stem is broken or pulled completely out of the watch, it means there is damage to other components of the watch mechanism.
2) Watches with rusted stems likely have rust throughout the watch mechanism which requires extensive repair.
We will notify you with an estimate before doing any work if the damage is beyond the stem and/or crown.

All U600 models must be sent to Citizen USA for all repairs.

Return shipping via USPS Priority Mail.

 Push-in Type- $69.00*    Screw-in Type- $79.00*

*If additional repairs are needed for listed services, we will contact you with an estimate

 

Watch Battery Replacement - quartz Movements

Note: This category does not apply to Eco-Drive, Kinetic watches, or Seiko Perpetual Calendar Watches.  Return shipping via USPS Priority Mail. 

 
Basic Services
  • Professional watch battery replacement
  • Resetting of time and date (as needed)
  • Resting of all functions.

Note: This service category does not apply to dive watches which require pressure testing, and sealing, multi-function watches with a chronograph, or Seiko Perpetual Calendar watches.Service completed same day as received (in most cases).


Discounts available for multiple watches: $19 for the first watch and $15 for each additional watch sent in the same box up to 3.

$ 19*

Standard Services
  • Professional Battery Replacement
  • Resetting of time and date (as needed)
  • Resetting of all functions
  • Set the chronograph (watch applicable)
  • Replace worn springbars and pins (non-welded pins only)
  • Water pressure and resistance test
  • Seal the crown, caseback, and gaskets if needed

Note: This is a required service for dive watches which need to be sealed and pressure tested, and multi-function watches with a chronograph. 

Discounts for multiple watches:  $35 for the first watch and $30 for each additional watch sent in the same box up to 3.

$35*

Executive Services
  • Professional watch battery replacement
  • Resetting of time, date, and chronograph (as needed)
  • Functions tested and adjusted (as needed)
  • Worn springbars and pins (non welded pins only) replaced
  • All gears and pinions oiled and adjusted
  •  Dial cleaning
  • Case cleaning (ultrasonic)
  • Crystal cleaning (both inside and out)
  • Metal bands buffed and cleaned
  • water pressure and resistance testing
  • sealing of caseback, crown and gasket
  • Replacement of water resistance gaskets.

Note: This is recommended maintenance (every 2-3 years) to keep watch running well and free from accumulated moisture and dust.

$55*

*If additional repairs are needed for listed services, we will contact you with an estimate

 

Watch Band Replacements

Citizen and Seiko Bands – original watch bands, extra links, and straps are available by special order. Please call us 877.296.1025 (toll-free).

 

Sieko Solar Service

Please call 877.296.1025 for information about this Service.

 

Other Services and Products

Repair Estimate Inquiry

This category is for an estimate of repairs not specifically listed in another category.

We specialize in Citizen and Seiko watches, but can repair many other brands, depending on availability of parts.

We carry a large inventory of parts for many modern and vintage watches.

Upon receipt of your watch, we will examine it and provide you with an estimate of repairs. If the repair is approved, you will only be charged for the repairs, which includes return shipping via USPS Priority Mail.

However, if the repair is more costly than anticipated and is declined, a nominal fee will be charged to cover the cost of the diagnosis and return shipping.

For older models and those with hard to find parts, an estimate could take 7-10 business days.

Please download the Repair Estimate Form here, fill it out completely and send your watch to us via your preferred shipping method.

We recommend you use a shipping service that provides tracking (FedX, UPS, USPS, etc.).

New Citizen Watches

Looking for a New Citizen Watch?
We can offer you a 35% discount off the listed retail price.

Just visit the Citizen Watch Website here and select the model you wish to purchase.

Send the information to us via email or call our toll-free number
877-296-1025 and let us help you.

We accept Visa, MasterCard, American Express and PayPal